Emory University Hospital, the Consumers’ Choice

Consumer Choice Award Emory HealthcareHospitals and health systems all over the country are constantly advancing when it comes to innovation in the latest diagnoses and treatments. But what good are these advancements if they don’t help and please the people we serve, our patients and communities? We are honored that our advancements are being recognized. For the 13th straight year, Emory University Hospital has been recognized as one of the nation’s top hospitals by the National Research Corporation’s (NRC) Consumer Choice Awards.

The Consumer Choice Award identifies hospitals chosen by healthcare consumers as having the highest quality and image in more than 300 markets throughout the U.S. This is the 15th year NRC has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.

“Having an opportunity to once again share this tremendous honor with the men and women who care for our patients and visitors each day is certainly a special and rewarding part of my job,” says Robert Bachman, Emory University Hospital chief operating officer. “Being recognized for what you do – and how well you do it – by the very consumers you are in the business of serving each day is an accolade that cannot be topped. I want to thank our entire team of physicians, nurses, support and business staff, volunteers and vast network of stakeholders and donors who strive to make Emory University Hospital a great center for care and discovery. Our customers have again spoken, and we will use this award as motivation to continue improving service in a safe, patient- and family-centered environment of care.”

Ginny Martin, president of NRC’s Ticker Division, says winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Ticker study. Of the 3,200 hospitals named by consumers in the study, the winning facilities rank highest in their Metropolitan Statistical Areas (MSAs), as defined by the U.S. Census Bureau. The Ticker study surveyed over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia.

“Healthcare has become an increasingly important issue across the country and empowered consumers are making decisions for themselves and their families when selecting their healthcare facilities and services,” Martin says. “As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Dedication to providing high quality healthcare has become essential for all hospitals. In the face of adversity, these Consumer Choice award winners exemplify the dedication it takes to provide quality healthcare to their communities, and we are pleased to honor them through the eyes of their patients.”

Emory University Hospital in Atlanta is at the heart of one of the nation’s leading university-based health systems, Emory Healthcare, with nationally and internationally recognized faculty physicians in a broad range of specialty areas. The hospital is staffed by more than 950 practicing physicians who are also faculty members of the Emory School of Medicine.

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